Terms of Service

1. Acceptance of Terms

Welcome to Horsify. These Terms of Service ("Terms") constitute a legally binding agreement between you and Horsify Pty Ltd (ACN 693 058 383, ABN 63 693 058 383) of 3711 Goodwood Road, Elliott QLD 4670, Australia ("we", "our", or "us") governing your access to and use of the Horsify website at https://www.horsify.com.au and all related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service.

These Terms are governed by the laws of Queensland, Australia, and the Commonwealth of Australia, as set out in section 16.1.

2. Description of Service

Horsify is an online platform that provides:

• Aggregation and display of horse event information from public sources across Australia
• Event discovery and search functionality using Google Places API for location services
• Event registration and entry management services
• Payment processing through Stripe Connect for event registrations and fees
• Tools for event organisers to list and manage events
• Subscription plans that give organisations access to the organiser, riding school, instructor and club website features of the Service
• Hosted, branded club websites ("Club Sites") published on a Horsify subdomain or an organisation's own custom domain
• Membership management for clubs and organisations, including joining, renewals, member records and waivers
• Lesson and facility booking tools for riding schools and instructors, including group lessons, packages and volunteer hour tracking
• An online store allowing organisations to sell goods and tickets to their members and participants
• Calendar synchronization to export events to personal calendars
• Email and SMS notifications via Azure Communication Services
• Email verification and mobile phone verification services
• Facebook login integration for authentication
• Event watching and interest tracking functionality
• Community features for riders, organisers, and equestrian organisations
• Linked rider management, allowing an account holder to register and manage riders who have no login of their own — both minors in their care as a guardian, and adults who have consented to being managed (for example a spouse or partner) — within their account and organisation memberships
• Horse nomination tools for event entries, including the ability to nominate horses not yet registered on your profile
• Horse health and movement declaration tools that help riders and organisers record horse identification, movement details, and event-day health information to assist with biosecurity record-keeping
• Generation of downloadable Horse Movement Record documents for the participant's own biosecurity record-keeping
• Document storage and processing using Azure cloud infrastructure
• Real-time customer support through Microsoft Customer Connect chat widget
• Support ticket management through Zammad knowledge base
• Digital wallet pass generation for Apple Wallet and Google Wallet
• Automated document processing using Azure Document Intelligence and Azure OpenAI

We continue to develop the Service, and features may be added, changed, or removed over time. Where you hold a paid subscription, we will not remove or materially reduce a feature that is a substantial part of your plan without giving you at least 30 days' notice by email, and you may cancel and receive a refund of the unused portion of your fees if we do. Minor changes, improvements, and changes required for security, legal compliance, or the availability of a third-party service may be made without notice.

3. Disclaimer of Liability for Aggregated Event Information

3.1 No Responsibility for Third-Party Event Data

Horsify aggregates event information from various external public sources, including but not limited to event organiser websites, public calendars, association publications, and other publicly available sources. We do not create, originate, verify, or control this information.

3.2 No Warranty of Accuracy

While we strive to provide accurate and up-to-date information, we make no representations or warranties regarding the accuracy, completeness, reliability, or timeliness of any event information displayed on our platform. Event details may change without notice, and information may be incorrect, outdated, or incomplete.

3.3 User Responsibility to Verify

You are solely responsible for verifying all event information directly with event organisers before making any decisions, commitments, or payments. This includes but is not limited to:

• Event dates, times, and locations
• Entry fees and payment requirements
• Eligibility requirements and restrictions
• Cancellation and refund policies
• Discipline-specific rules and regulations
• Health and safety requirements
• Venue facilities and conditions

3.4 Limitation of Liability

To the maximum extent permitted by law, Horsify and its directors, officers, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from or related to:

• Inaccurate, incomplete, or outdated event information
• Reliance on aggregated event data from external sources
• Event cancellations, postponements, or changes
• Travel or accommodation expenses incurred based on event information
• Missed opportunities or inability to participate in events
• Any other losses or damages arising from aggregated event information

4. User Accounts and Responsibilities

4.1 Account Registration

To access certain features of the Service, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

4.1A Minimum Age

You must be at least 18 years old to create an account and agree to these Terms. Riders under 18 take part through a guardian link on an adult's account, as described in section 6A — their guardian holds the account, gives the consents, and is responsible for what is entered.

An organisation may also create a member record for a person under 18 as part of its membership records. That is not an account, and does not let the young person contract with us. If we become aware that someone under 18 holds an account in their own right, we may close it and will deal with any personal information in accordance with our Privacy Policy.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4.3 Acceptable Use

You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Submit false, misleading, or fraudulent information
• Engage in harassment, abuse, or harmful conduct
• Attempt to gain unauthorized access to the Service
• Interfere with or disrupt the Service
• Use automated systems to access or scrape the Service without permission
• Resell or commercialize the Service without authorization

5. Event Organisers

5.1 Organiser Obligations

If you use the Service as an event organiser, you represent and warrant that:

• You have the authority to list and manage events
• All event information you provide is accurate and up-to-date
• You will update event information promptly when changes occur
• You comply with all applicable laws, regulations, and insurance requirements
• You are responsible for all aspects of your events, including safety, liability, and participant welfare

5.2 Fees and Payments

We do not charge a commission or per-entry booking fee on your event registrations or memberships. Organisers pay for the Service through a subscription plan (see section 6D), and the amounts published on our pricing page are the amounts payable, inclusive of GST.

Card transactions attract a standard card processing fee charged by Stripe. You choose at checkout whether that fee is passed on to the payer or absorbed by your organisation. Membership fees paid online attract the processing fee described in section 6.3A.

We reserve the right to apply a platform fee to an organisation's transactions in future. No such fee will apply to your organisation unless we have agreed it with you in writing, or given you at least 30 days' notice by email, and it is displayed to you in the Service before it is charged.

Organisers using Stripe Connect must comply with Stripe's Terms of Service and Connected Account Agreement. By connecting your Stripe account, you authorise Horsify to facilitate payments on your behalf and collect applicable platform fees.

6. Event Registrations and Payments

6.1 Payment Processing

We use Stripe as our third-party payment processor for event registrations and related fees. By making a payment through the Service, you agree to be bound by Stripe's Terms of Service and Privacy Policy.

6.2 Registration Terms

• Registration constitutes a binding commitment between you and the event organiser
• All payments are processed securely through Stripe's payment infrastructure
• Payment information is collected and stored by Stripe, not by Horsify
• Refund policies are determined by individual event organisers, not by Horsify
• Horsify facilitates transactions but is not a party to the contract between participants and organisers
• Horsify is not responsible for disputes between participants and event organisers regarding payments, refunds, or event delivery

6.3 Platform Fees

Horsify does not take a commission or per-entry booking fee out of the registration fees paid by participants. Organisers pay for the Service by subscription (section 6D). Any platform fee introduced in future is subject to the notice requirements in section 5.2, and is the responsibility of the event organiser rather than the participant.

6.3A Membership Payment Processing Fee

Membership fees paid online via Stripe attract a 2% card processing fee. This fee is added to the membership amount at checkout and covers the cost of secure online payment processing. Membership fees paid by other methods (such as bank transfer or cash) are not subject to this fee.

6.3B Where the Money Goes

Where an organisation has connected its own Stripe account — which is how organisations are set up to take payments — payments for entries, memberships, bookings and store purchases are charged directly to that account. The funds go to the organisation, and Horsify does not take possession of them, hold them on trust, or operate an account or wallet on your behalf.

In the limited case where an organisation has not connected a Stripe account, a payment may be received into Horsify's own Stripe account and passed on to the organisation. Money received that way is the organisation's, and we will remit it to the organisation on request.

Refunds and chargebacks are the organisation's responsibility. If a payer disputes a payment with their bank, the disputed amount and any chargeback fee are debited from the account that received the payment, under Stripe's terms. We will provide the transaction records we hold to help an organisation respond to a dispute, but we do not decide it.

6.4 Payment Liability Disclaimer

To the maximum extent permitted by law, Horsify is not liable for any issues arising from payment processing, including but not limited to:

• Payment processing errors or failures by Stripe or other payment providers
• Delayed, failed, or incorrect payments to event organisers
• Refund disputes between participants and organisers
• Chargebacks, payment reversals, or fraudulent transactions
• Currency conversion fees or international transaction fees
• Event cancellations or modifications by organisers
• Organiser failure to deliver services or provide refunds as promised

6A. Linked Rider Management (Dependants and Managed Adults)

6A.1 Types of Linked Rider

Horsify allows a registered account holder (the "managing account holder") to create and manage a profile for another rider who has no login of their own. There are two distinct types of link, and it is the type of link — not the rider's age — that determines who may give consent for that rider:

• Guardian link: the managing account holder is the rider's parent, legal guardian, or authorised carer, and holds consent authority for that rider. This is the ordinary arrangement for a minor (a person under 18 years of age). A guardian link over a rider aged 18 or over is permitted only where the managing account holder declares that they hold legal guardianship over that adult.
• Managed adult link: the rider is an adult who simply has no login of their own and has consented to another account entering and paying for them — for example a spouse, partner, or family member handling the paperwork. No age restriction applies to this type of link, and the managing account holder holds no consent authority over the rider.

6A.2 Guardian Responsibilities

By creating or maintaining a guardian link, the managing account holder ("guardian"):

• Confirms they are the parent, legal guardian, or authorised carer of the rider, and — where that rider is 18 years of age or over — that they hold legal guardianship over them
• Consents to the collection and use of the rider's personal information (including name, date of birth, any medical notes, and any disability information provided) in accordance with our Privacy Policy
• Accepts responsibility for the accuracy of all information entered for the rider
• Acknowledges that any event registrations, waivers, or membership actions taken on behalf of the rider are binding on the guardian

6A.3 Managed Adults

A managed adult remains legally responsible for themselves. In particular:

• The managed adult, and not the managing account holder, is responsible for their own waivers, releases, health declarations, and any other consent required by an event organiser or organisation. The managing account holder cannot give those consents on the managed adult's behalf.
• The managing account holder cannot authorise medical treatment for a managed adult.
• Before creating a managed adult link, the managing account holder must confirm that the adult has consented to being managed by their account. Horsify records the date and time of that confirmation. That record is an assertion made by the managing account holder — Horsify does not independently verify the adult's consent with them.
• The managing account holder warrants that this confirmation is true, that they have the adult's authority to provide the adult's personal information to Horsify and to the relevant organisations, and that they will cease managing the adult if that consent is withdrawn.
• A managed adult may withdraw consent at any time by contacting us or the relevant organisation, and may request that the link be ended or that their profile be separated from the managing account. Ending a link does not of itself cancel entries, waivers, or memberships already created.

Where a rider linked to a guardian reaches 18 years of age and no legal guardianship has been declared, the link becomes a managed adult link. From that point the rider is responsible for their own waivers and consents as set out above, and the managing account holder no longer holds consent authority for them.

6A.4 Medical Notes and Disability Information

Medical notes and disability information may optionally be provided for a linked rider to assist event organisers with safety, welfare, and inclusive participation. Where the rider is a dependant under a guardian link, the guardian explicitly consents to that information being shared with the relevant event organisers and organisation administrators for safety purposes. Where the rider is a managed adult, the managing account holder must not provide this information unless the adult has agreed to it being provided and shared for those purposes. This information will not be used for any other purpose.

6A.5 Organisation-Level Linked Riders

Where a linked rider is recorded in an equestrian organisation's membership records, the relevant organisation administrators may also access and manage that rider's profile within the organisation. A managing account holder may request the removal of a linked rider's profile at any time by contacting us or the relevant organisation, and a managed adult may make that request in their own right.

6A.6 Horse Nominations

When registering for an event, you may nominate a horse that is not already registered on your profile by selecting the "Other" option. You agree to provide accurate information about the horse including its name, breed, and sex. This information is used solely for the purpose of the specific event entry and is shared with the event organiser as part of your registration.

6B. Organisation Bank Account Details

If you are an event organiser and choose to accept bank transfer payments through the Service, you may provide your organisation's bank account details (account name, BSB, account number, and bank name). By providing this information, you:

• Confirm you are authorised to provide and use that bank account for receiving payments on behalf of your organisation
• Accept responsibility for the accuracy of the bank account details provided
• Acknowledge that these details will be displayed to participants who select bank transfer as their payment method
• Understand that Horsify stores this information in encrypted form but does not initiate, process, or verify any bank transfer transactions

Horsify is not liable for any payment disputes, misdirected payments, or losses arising from incorrect bank account details provided by event organisers.

6C. Horse Health and Movement Declarations and Biosecurity

6C.1 Purpose of the Feature

Horsify provides optional tools that help riders, horse owners, persons responsible, and event organisers record horse health and movement information in connection with events. These tools may collect horse identification details (including microchip and registration numbers), the details of the person responsible for the horse, origin and destination property details and Property Identification Codes (PICs), movement purpose and history, Hendra virus vaccination status, cattle tick treatment details, and event-day health responses, and may generate a downloadable Horse Movement Record.

These tools are provided to assist with record-keeping and event administration only. They are a convenience and do not constitute biosecurity, veterinary, or legal advice, and do not replace your own obligations under applicable law.

6C.2 Your Responsibility for Accuracy and Compliance

If you complete a horse health or movement declaration, you represent and warrant that:

• All information you provide is true, accurate, current, and complete at the time of submission
• You are the owner of the horse, the person responsible for the horse, or otherwise authorised to make the declaration
• You understand that providing false or misleading information may be an offence under the Biosecurity Act 2015 (Cth) and applicable state and territory biosecurity legislation (including, for example, the Biosecurity Act 2014 (Qld) and equivalent New South Wales, Victorian, and other state and territory laws), and may breach event entry conditions and Equestrian Australia and other association rules and by-laws
• You remain solely responsible for complying with all applicable biosecurity laws and requirements, including those relating to Property Identification Codes, horse movement records, Hendra virus vaccination (including any Hendra Vaccinated Event requirements), cattle tick treatment and movement controls, and disease reporting

Completing a declaration through Horsify does not discharge, reduce, or satisfy any legal obligation you may have under biosecurity, animal welfare, or other laws. You are responsible for determining what those obligations are and for meeting them independently of the Service.

6C.3 Horse Movement Records and Production on Request

Where the Service generates a Horse Movement Record, it does so based solely on the information you and the event organiser provide. Under the Biosecurity Act 2015 (Cth) and applicable state and territory legislation, persons in charge of certain animals may be required to keep movement records and to produce them to a biosecurity or inspecting officer on request. You are solely responsible for keeping and producing any records required of you. Horsify makes the record available to you as a convenience but does not certify, lodge, or submit it to any authority on your behalf, and is not responsible if a record is incomplete, inaccurate, or unavailable when required.

6C.4 Event Organisers

Event organisers who enable or rely on health and movement declarations remain responsible for setting their own entry requirements, for reviewing declarations, and for any decisions they make about admitting or excluding a horse. Horsify does not verify, approve, or guarantee the health, fitness, vaccination status, or biosecurity compliance of any horse, and the availability of a completed declaration is not a representation by Horsify that a horse is healthy, fit to compete, or compliant with any requirement.

6C.5 Disclaimer of Liability

To the maximum extent permitted by law, Horsify is not liable for any loss, damage, penalty, disease incident, or other consequence arising from or related to:

• The accuracy, completeness, or timeliness of any health or movement declaration or Horse Movement Record
• Any failure by a user to comply with biosecurity, vaccination, tick treatment, record-keeping, or disease-reporting obligations
• Reliance by any organiser, participant, or third party on a declaration submitted through the Service
• The transmission, scheduling, delay, or non-delivery of declaration emails, links, or reminders
• Any disease transmission, illness, injury, or biosecurity event at or in connection with an event

6D. Subscription Plans, Free Trials and Billing

6D.1 Plans and Prices

Organisations access the Service under a subscription plan. The plans, their inclusions, and their prices are set out on our pricing page and in your organisation dashboard, which together form part of these Terms. All subscription prices displayed are in Australian dollars and include GST. A tax invoice is issued for each payment.

Some plans are billed annually and some monthly, as shown at the time you select the plan. The Basic plan is priced by the number of active members in your organisation, and moving into a higher member band changes the price payable at your next renewal. The Club Site plan also has a one-time setup fee, which is waived if you start that plan on a free trial.

6D.2 Free Trials

Free trials are available on the Instructor, Riding School and Club Site plans. Basic and Premium do not have a trial. The following applies to every trial:

• The trial runs for 60 days from the day you start it
• No credit card or other payment method is required to start a trial, and we will not charge you at any point during it
• We will email you before the trial ends. If you have not added a payment method by the end of the trial, the plan simply stops and you are not charged — a trial never converts into a paid subscription by itself
• Each plan's trial may be used once per organisation
• Where features created during a trial depend on a paid plan (for example a published Club Site), those features become unavailable when the trial ends without a payment method being added, as described in section 6D.7

6D.3 Automatic Renewal

Once you add a payment method and a paid subscription starts, it renews automatically at the end of each billing period — monthly or annually, as applicable — and the then-current price is charged to your payment method, until you cancel. You authorise us and our payment processor to charge that payment method for each renewal. You can see your renewal date and cancel at any time from your organisation's subscription page.

6D.4 Cancellation and Refunds

You may cancel your subscription at any time. Cancellation takes effect at the end of the billing period you have already paid for, and you keep access to the plan until then. We do not provide pro-rata refunds for a partial billing period that you have chosen to cancel, and the Club Site setup fee is not refundable once the setup work has commenced.

Nothing in this section limits your rights under the Australian Consumer Law. If the Service is not supplied with due care and skill or is not reasonably fit for its purpose, you may be entitled to a refund, and we will honour that entitlement. If we cancel or materially reduce a plan you have paid for, we will refund the unused portion of the fees you have paid.

6D.5 Price Changes

We may change our subscription prices. We will give you at least 30 days' notice by email before a price change takes effect for your organisation, and you may cancel before the new price applies. Changes to the price payable because your organisation has moved into a different member band under the Basic plan are not price changes for this purpose, but will be shown to you before your renewal.

6D.6 Failed Payments

If a renewal payment fails, we will notify you and may retry the payment. If the amount remains unpaid, we may suspend paid features of your organisation's account after giving you notice and a reasonable opportunity to fix the payment. Suspension does not delete your data, and reinstating payment restores access.

6D.7 What Happens to Your Data and Club Site

If your subscription ends, is downgraded, or is suspended:

• Features included only in the plan you no longer hold stop being available. In particular, a Club Site published under the Club Site plan is unpublished and will no longer be served at its subdomain or custom domain
• Your organisation's data is retained and remains accessible to your administrators for at least 90 days, so that you can export it. Member records can be exported to CSV from your members page at any time, and you may ask us for an export of your other organisation data
• After that period we may delete or archive the organisation's data, subject to the retention obligations described in our Privacy Policy and section 9.2
• Registrations, memberships, bookings and payments already made are not cancelled or refunded by the ending of your subscription — those arrangements are between your organisation and the individuals concerned

6D.8 Discounts and Coupons

Discounts, including the not-for-profit Club Site discount, apply only while your organisation continues to meet the eligibility criteria for them. We may ask you to provide evidence of eligibility, and may withdraw a discount on 30 days' notice if the criteria are no longer met.

6E. Waivers, Releases and Electronic Signatures

6E.1 Whose Agreement a Waiver Is

Organisations can publish waivers, releases, risk warnings and similar documents through the Service, and can require members or participants to sign them. A waiver signed through the Service is an agreement between the person signing it and the organisation that published it. Horsify is not a party to it. The organisation decides what its waiver says, who must sign it, and when it expires. Horsify does not draft, review, approve, or advise on any waiver, and gives no assurance that a waiver is valid, enforceable, or adequate for the activity concerned.

6E.2 Electronic Signing

Waivers are signed electronically. By signing, you agree that your electronic signature has the same effect as a handwritten signature, consistent with the Electronic Transactions Act 1999 (Cth) and its State and Territory equivalents, and that you consent to the use of electronic communication for that purpose. We record the signature together with the date and time, the version of the document signed, and technical details of the device used, and we make that record available to you and to the organisation.

6E.3 Signing for Someone Else

Where a waiver permits a guardian to sign, the guardian of a rider linked to their account under a guardian link (section 6A.1) may sign for that rider, and does so on their own account as well as the rider's. Consistent with section 6A.3, a managing account holder cannot sign a waiver for a managed adult. A managed adult must be sent the waiver and sign it themselves.

6E.4 Changes and Renewals

An organisation may issue a new version of a waiver, or require it to be signed again periodically. A signature applies to the version signed at the time. Signing a waiver does not remove any right you have that cannot be excluded by law, including your rights under the Australian Consumer Law and any applicable civil liability legislation.

6F. Club Sites and Hosted Websites

6F.1 What a Club Site Is

Organisations on an eligible plan can publish a branded website ("Club Site") through the Service, served on a Horsify subdomain (for example yourclub.horsify.club) or on the organisation's own custom domain. The organisation controls the pages, text, images and links on its Club Site.

6F.2 Organiser Responsibility for Content

If you publish a Club Site, you are responsible for everything on it. You represent and warrant that:

• You own or are licensed to use all text, images, logos, video and other material you publish, including photographs of people and horses
• You have the consent required to publish images or personal details of any identifiable person, and in the case of a person under 18, the consent of their parent or guardian
• Your content is not misleading, defamatory, unlawful, or in breach of any person's rights
• Any claims you make about events, fees, insurance, accreditation or safety are accurate
• You are responsible for the accessibility of the content you publish, including your obligations under the Disability Discrimination Act 1992 (Cth)

You grant us the licence in section 10.2 to the extent needed to host, serve, cache and display your Club Site.

6F.3 Complaints and Removal

Anyone may report content on a Club Site to us at legal@horsify.com.au. We may remove or unpublish content, or suspend a Club Site, where we reasonably believe it is unlawful, infringes someone's rights, presents a safety or security risk, or breaches these Terms. Except where the content is unlawful or the risk is immediate, we will tell the organisation before we act and give it a reasonable opportunity to fix the problem. Removal of content by us does not make us responsible for content we have not removed, and we do not monitor Club Sites.

6F.4 Domains

A Horsify subdomain is provided as part of the Service and remains ours; you have no ownership of it, and it may be reassigned after your Club Site is unpublished. If you connect your own custom domain, you are responsible for registering, renewing and paying for that domain and for maintaining the DNS records we specify. We are not responsible for a Club Site being unreachable because of a domain expiring, a DNS change, or an issue with your domain registrar.

6F.5 Availability

We aim to keep Club Sites available at all times, but we do not offer a service level agreement or an availability guarantee, and we may take the Service down for maintenance. This does not limit your rights under the Australian Consumer Law.

What happens to a Club Site when a subscription ends is set out in section 6D.7.

6G. Riding Schools, Instructors, Lessons and Bookings

6G.1 Horsify's Role

Riding schools and instructors use the Service to publish availability and to take bookings for lessons, clinics, facility hire and similar activities. The booking is a contract between you and the riding school or instructor. Horsify does not provide riding lessons, coaching, horses, or facilities, is not their agent, and is not responsible for the activity itself or for anything that happens during it.

6G.2 We Do Not Verify Providers

We do not verify, and make no representation about, any riding school's or instructor's coaching accreditation, qualifications, working with children check, insurance, horse suitability, or compliance with any code of practice or association rule. Whether a provider holds current accreditation, insurance or clearances is a matter for you to satisfy yourself about, and for the provider to comply with. Listing on Horsify is not an endorsement.

6G.3 Deposits, Cancellations and No-Shows

A riding school or instructor may require a deposit or full payment at the time of booking, and sets its own cancellation window, no-show rules, and rules for lesson packages, credits and volunteer arrangements. Those rules are shown to you when you book and are enforced by the provider, not by Horsify. Refunds for a cancelled or missed booking are the provider's decision, subject to the provider's obligations under the Australian Consumer Law.

6G.4 Providers' Obligations

If you take bookings through the Service you must: hold the insurance, accreditation and clearances required for your activity and jurisdiction; state your cancellation and refund policy clearly before a booking is taken; honour that policy; and deal with your clients consistently with the Australian Consumer Law. You are responsible for the safety and supervision of participants at your premises and activities.

6H. Memberships, Store Purchases and Club Credit

6H.1 Memberships

Where an organisation offers membership through the Service, the membership is between the member and that organisation. The organisation sets the membership types, fees, benefits, eligibility, renewal dates and refund rules, and is responsible for delivering what membership entitles a member to. Horsify processes the joining and renewal and issues reminders on the organisation's behalf. Renewal fees are charged at the price current at the time of renewal, as set by the organisation.

6H.2 Store Purchases

Where an organisation sells goods or tickets through the Service, the organisation is the seller and you are buying from it, not from Horsify. The organisation is responsible for describing the goods accurately, for delivery or pickup arrangements, for any warranty, and for meeting the consumer guarantees in the Australian Consumer Law, including in relation to faulty or misdescribed goods. Returns, exchanges and refunds are handled by the organisation.

6H.3 Club Credit

An organisation may hold a credit balance for a member within the Service, arising for example from a refund, an overpayment, or a volunteer arrangement. Club credit:

• Is a record of an amount that organisation owes or has allocated to the member — it is money held by the organisation, not by Horsify, and Horsify does not hold, guarantee or underwrite it
• Can be applied to that organisation's own fees and purchases, and cannot be transferred to another organisation
• Is subject to the organisation's rules on expiry and redemption, and to any obligation the organisation has under unclaimed money or consumer legislation

If an organisation stops using the Service, any club credit remains a matter between the member and that organisation.

6I. Publication of Entries, Results and Images

6I.1 What Is Published

Running an equestrian event involves publishing information about who is competing. When you enter an event or join an organisation, information about you may be displayed publicly on Horsify, on the organisation's Club Site, or on printed material produced from the Service. This ordinarily includes your name, your horse's name, your class, division and bridle number, your position in the draw or running order, your scores and results, and your club or organisation. The organiser decides what is published for its events.

6I.2 Riders Under 18

Entry lists, running orders and results for junior classes identify riders under 18 in the same way as any other competitor, because that is how the sport operates. By entering a rider under 18 — or by using a guardian link to enter a rider in your care — you consent to that publication. If you do not want a rider's details published, you must raise this with the organiser before entering; it may mean the rider cannot compete in that event.

6I.3 Photographs and Media

Organisations may publish photographs and video of events on their Club Sites. Section 6F.2 makes the publishing organisation responsible for holding the consents needed to do so, including consent for images of people under 18.

6I.4 Removal Requests

If you want your information or an image of you removed from a public page, contact the relevant organisation, or contact us at privacy@horsify.com.au and we will pass the request on and act on it where it is ours to act on. Results already published as part of a competition record, and information an organiser is required to keep, may not be able to be removed.

6J. Personal Information Held for Organisations

6J.1 Who Is Responsible for What

Organisations use the Service to hold personal information about their members, participants and clients — including names, contact details, dates of birth, and in some cases medical notes, disability information and health declarations. As between Horsify and the organisation:

• The organisation decides what personal information it collects, what it collects it for, who within the organisation can see it, and who else it discloses it to. It is responsible for having a lawful basis to collect it, for giving its members the collection notice required under Australian Privacy Principle 5, and for obtaining express consent where it collects sensitive information such as health or disability information
• Horsify holds and processes that information on the organisation's behalf to provide the Service, and otherwise as described in our Privacy Policy. We do not sell it, and we do not use an organisation's member data to market to its members on our own behalf

6J.2 Organisation Obligations

If you administer an organisation on the Service, you must:

• Access member information only for the purposes of running your organisation, and only give administrator access to people who need it
• Handle information you export from the Service — including member CSV exports and entry lists — in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, whether or not your organisation is itself bound by that Act
• Not use member contact details for purposes your members would not reasonably expect, and not disclose them to third parties without consent
• Tell us promptly if you become aware of unauthorised access to, or disclosure of, information held in your organisation's account

6J.3 Data Breaches

If we become aware of an eligible data breach affecting an organisation's data, we will notify the organisation without undue delay and give it the information it reasonably needs to meet its own obligations under the Notifiable Data Breaches scheme in Part IIIC of the Privacy Act 1988 (Cth). We will each cooperate with the other in assessing and responding to a suspected breach.

6J.4 On Exit

Section 6D.7 sets out how long an organisation's data remains available after a subscription ends and how it can be exported. On request within that period we will return or delete the organisation's data, except where we are required to retain it by law or for the purposes described in section 9.2.

7. Third-Party Services

7.1 Overview

The Service integrates with various third-party services to provide functionality. By using the Service, you acknowledge and agree that your use of these features is also subject to the respective third-party terms and conditions.

7.2 Payment Processing (Stripe)

We use Stripe for payment processing. Your payment information is processed and stored by Stripe in accordance with their Terms of Service and Privacy Policy. Horsify does not store complete credit card information on our servers.

7.3 Location Services (Google Places API)

We use Google Places API for venue location, address autocomplete, and geocoding services. Your use of location features is subject to Google's Terms of Service and Privacy Policy.

7.4 Authentication (Facebook Login)

When you choose to authenticate using Facebook Login, we receive limited information from Facebook in accordance with their Platform Policy. Your use of Facebook Login is subject to Facebook's Terms of Service and Data Policy.

7.5 Communication Services

We use Azure Communication Services to send email and SMS notifications. By providing your email address or phone number, you consent to receive communications through these services. Message and data rates may apply for SMS communications.

7.6 Cloud Infrastructure

We use Microsoft Azure cloud services for hosting, data storage, and processing. Your data is stored in Azure data centers and is subject to Microsoft's service agreements and security practices.

7.7 Customer Support Services

We use Microsoft Customer Connect chat widget for real-time customer support and Zammad knowledge base for support ticket management. Your use of these support features is subject to Microsoft's and our respective privacy policies.

7.8 Digital Wallet Services

We offer digital wallet pass integration with Apple Wallet and Google Wallet. When you add an event registration to your mobile wallet, your use of that feature is subject to Apple's and Google's respective terms of service and privacy policies.

7.9 Document Processing Services

We use Azure Document Intelligence and Azure OpenAI to process and extract information from uploaded documents. These services are subject to Microsoft's Azure AI services terms and data processing agreements.

7.9A Artificial Intelligence Features

Some features use artificial intelligence, including extracting information from documents you upload, drafting or summarising text, and generating suggestions such as feed or training plans. These features are assistive:

• AI output can be wrong, incomplete, or misleading, and must be checked by a person before it is relied on. Do not rely on it for veterinary, medical, nutritional, safety, financial or legal decisions
• AI-generated content is a suggestion, not advice, and does not replace a qualified professional
• We do not use these features to make automated decisions that produce legal effects for you or that significantly affect you. Decisions about entries, memberships, eligibility, refunds and payments are made by people — by us or by the relevant organisation
• You remain responsible for anything you publish, submit or act on that was produced with the help of an AI feature

How information processed by these features is handled is described in our Privacy Policy.

7.10 No Liability for Third-Party Services

Horsify is not responsible for any third-party services, their availability, functionality, or compliance with applicable laws. We are not liable for any damages, losses, or issues arising from your use of third-party services through our platform.

8. Communications and Notifications

8.1 Electronic Communications

By using the Service, you consent to receive electronic communications from us, including:

• Account verification emails (email and SMS)
• Event registration confirmations
• Payment receipts and transaction notifications
• Event updates and reminders
• Administrative messages about your account or the Service
• Marketing communications (which you may opt out of at any time)

8.2 SMS/Text Messages

If you provide a mobile phone number and request verification or opt in to receive notifications, you consent to receive SMS text messages from us, and from clubs and organisations you are a member of where they send messages to their members through the Service. Standard message and data rates may apply.

How to opt out. You can stop non-essential SMS at any time, free of charge, by any of these means:

• Reply STOP to any text message you receive from us. You may also reply UNSUBSCRIBE, OPTOUT, END or QUIT. We will send one confirmation message and then stop.
• Turn off SMS / Text Messages in your Marketing Preferences.
• Contact us using the details in clause 20.

Opt-out requests are actioned automatically and take effect immediately, and in any event within the five working days required by the Spam Act 2003 (Cth). Where you reply STOP to a message sent by a particular organisation through Horsify, we stop that organisation's non-essential messages to you; replying STOP to a message from Horsify itself stops all non-essential messages. You can resume messages at any time by replying START or by switching the setting back on in your Marketing Preferences.

Opting out does not affect essential messages relating to your account or a transaction you have entered into — for example verification and sign-in codes, password resets, entry and booking confirmations, and payment requests. We will continue to send these so that you can use and secure your account.

8.3 Email Verification Requirement

For security purposes, you must verify your email address before accessing certain features of the Service. We will send a verification link to your registered email address that must be confirmed before your account is fully activated.

8.4 Messages Sent by Organisations

Organisations can send email and SMS to their members and participants through the Service. Those messages are sent by the organisation, and the organisation — not Horsify — is the sender for the purposes of the Spam Act 2003 (Cth). If you send messages through the Service you must:

• Only send commercial messages to people who have consented to receive them from you, whether expressly or through an existing relationship that makes consent reasonably inferable
• Identify your organisation clearly in each message, including accurate contact details
• Include a functional unsubscribe facility in every commercial message, honour unsubscribe requests within 5 working days, and not send further commercial messages to a person who has unsubscribed
• Not use member contact details obtained through the Service for any purpose other than communicating with those members about your organisation

The Service provides the unsubscribe facility for you: email campaigns carry an unsubscribe link, and a recipient replying STOP to one of your SMS messages stops your organisation's non-essential messages to them automatically, as described in section 8.2. The obligation to comply is still yours — in particular, having consent to message someone in the first place, and identifying your organisation accurately. Transactional messages — entry confirmations, receipts, reminders, and similar messages about something a person has done — are not commercial messages for this purpose.

9. Account Deletion and Data Rights

9.1 Account Deletion Request

You have the right to request deletion of your account at any time. To delete your account:

• Submit a deletion request through your account settings or by contacting us
• Your request will be reviewed and processed within a reasonable timeframe
• Some data may be retained for legal, regulatory, or legitimate business purposes

9.2 Data Retention After Deletion

After account deletion, certain information may be retained as required by law or for legitimate business purposes, including:

• Transaction records and payment history (required for financial and tax compliance)
• Event registrations and attendance records (for organiser records and dispute resolution)
• Communications and support tickets (for audit trail and legal compliance)
• Anonymized data for analytics and service improvement

9.3 Facebook Account Deletion Compliance

If you authenticated using Facebook Login, you can delete your data in compliance with Facebook Platform Policy. Visit https://www.horsify.com.au/Account/DeleteAccount (or go to Account → Delete Account in the app) to permanently delete your account.

10. Intellectual Property

10.1 Horsify Content

The Service and its original content, features, and functionality are owned by Horsify Pty Ltd (ACN 693 058 383) and are protected by Australian and international copyright, trade mark, and other intellectual property laws. The Horsify logo is a registered trade mark of Horsify Pty Ltd (Australian trade mark no. 2604905). The Horsify name and other Horsify marks are trade marks of Horsify Pty Ltd.

10.2 User Content

You keep ownership of everything you submit to the Service — event listings, Club Site pages, profiles, images, documents and communications. You grant Horsify a worldwide, non-exclusive, royalty-free licence to host, store, cache, reproduce, adapt (for formatting and display), and publish that content, and to sublicense it to our hosting and content-delivery providers, only to the extent needed to operate and provide the Service to you — including serving your Club Site and producing the documents, entry lists and results the Service generates.

This licence ends when you remove the content or close your account, except for copies retained in backups or as required by section 9.2. We will not use your content to promote Horsify without your permission, and we will not sell it.

10.3 Third-Party Content

Event information aggregated from external sources remains the property of the respective event organisers and sources. Horsify claims no ownership over such third-party content.

11. Disclaimers and Limitations of Liability

11.1 Service Provided "As Is"

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. To the maximum extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11.2 No Guarantee of Availability

We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free. We reserve the right to modify, suspend, or discontinue the Service at any time without notice.

11.3 Limitation of Liability

To the maximum extent permitted by Australian law, Horsify and its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your access to or use of (or inability to access or use) the Service
• Any conduct or content of third parties on the Service
• Any content obtained from the Service
• Unauthorized access, use, or alteration of your content or data
• Payment processing errors, failures, or disputes
• Third-party service failures or unavailability (including Stripe, Google, Facebook, or Azure services)
• Email or SMS delivery failures
• Data breaches or security incidents affecting third-party service providers

11.4 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be lawfully excluded, restricted, or modified.

11.5 Liability Limitation

Where the Australian Consumer Law applies and the failure is not a major failure, our liability for a failure to comply with a consumer guarantee is limited, at our option, to resupplying the Service or paying the cost of having it resupplied.

Otherwise, and to the extent permitted by law, the total liability of Horsify Pty Ltd (ACN 693 058 383) for all claims arising from or related to these Terms or the Service in any twelve (12) month period is limited to the greater of:

• the total amount you paid us for the Service in the twelve (12) months preceding the first event giving rise to the claim; and
• $1,000 AUD.

This limit does not apply to liability for death or personal injury caused by our negligence, fraud, wilful misconduct, a breach by us of our confidentiality or privacy obligations, or our infringement of your intellectual property rights.

Our liability is reduced to the extent that your own act or omission, or that of someone acting for you, caused or contributed to the loss.

12. Indemnification

You agree to indemnify Horsify Pty Ltd (ACN 693 058 383) and its directors, officers, employees, and agents against any claim brought against us by a third party, and any liability, loss, cost or expense (including reasonable legal costs) we reasonably incur as a result of that claim, to the extent it arises from:

• Your breach of these Terms
• Content you publish through the Service, including on a Club Site
• Your infringement of another person's intellectual property or privacy rights
• Your event organisation, management, or delivery of services to participants, including any injury or loss occurring at your event, premises or activity
• Your handling of participant funds, refunds, or member data

This indemnity does not apply to the extent the claim is caused by our own breach, negligence, or wilful misconduct. We will notify you promptly of any claim we intend to make an indemnity claim for, will not settle it without your consent (not to be unreasonably withheld), and will let you take over its defence if you confirm the indemnity applies. You must take reasonable steps to mitigate any loss.

13. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.

14. Modifications to Terms

We may change these Terms. Each version carries a version number and a "Last Updated" date at the top of this page, and your acceptance is recorded against the version you accepted.

For a change that materially affects your rights or obligations, we will give you at least 30 days' notice by email before it takes effect, and you may cancel your account or subscription before then if you do not accept it. If you hold a paid subscription and cancel for this reason, we will refund the unused portion of the fees you have paid. We may make changes that do not materially affect you — corrections, clarifications, new optional features, or changes required by law or by a third-party provider — without prior notice.

We will ask you to accept the current Terms again where the change is material. Continuing to use the Service after a change of which you have been notified means you accept it.

15. Suspension and Termination

15.1 By You

You may close your account at any time from Account → Delete Account, or by contacting us at hello@horsify.com.au. Cancelling a paid subscription is dealt with in section 6D.4.

15.2 By Us, for Cause

We may suspend or terminate your account or your organisation's access where you breach these Terms. Except in the circumstances in section 15.3, we will first tell you what the problem is and give you at least 14 days to fix it, and we will only suspend or terminate if it is not fixed within that time.

15.3 Immediate Suspension

We may suspend access immediately, and tell you as soon as practicable afterwards, where we reasonably believe it is necessary because of unlawful activity, fraud, a risk to the safety of a person, a security threat, a legal or regulatory requirement, or conduct that puts the Service or other users at risk. Suspension will be no broader and no longer than reasonably necessary, and we will lift it once the cause is resolved.

15.4 Effect of Termination

On termination your right to use the Service ends. Section 6D.7 governs what happens to an organisation's data and Club Site, and section 9 governs deletion of your personal information. If we terminate or suspend your paid subscription other than for cause, we will refund the unused portion of the fees you have paid. Sections 10 (Intellectual Property), 11 (Disclaimers and Limitations of Liability), 12 (Indemnification), 16 (Dispute Resolution) and 19 (General) survive termination.

16. Dispute Resolution

16.1 Governing Law

These Terms are governed by the laws of Queensland, Australia, and the Commonwealth of Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia. Nothing in this section prevents you from bringing proceedings in another Australian court where a law that cannot be excluded gives you that right.

16.2 Informal Resolution

Before initiating formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at hello@horsify.com.au.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Horsify Pty Ltd (ACN 693 058 383) regarding the Service and supersede all prior agreements and understandings.

19. General

19.1 Which Terms Apply

If there is any inconsistency, the following order applies: first, any separate written agreement signed between us and your organisation; then these Terms; then the plan details and prices shown on our pricing page and in your dashboard. An organisation's own rules — its entry conditions, refund policy, membership terms, waivers and codes of conduct — govern the relationship between that organisation and its members and participants. They do not bind Horsify and do not vary these Terms.

19.2 No Agency or Partnership

Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between us. Neither of us may hold itself out as able to bind the other.

19.3 Assignment

You may not assign or transfer your rights under these Terms without our written consent, which will not be unreasonably withheld. We may assign our rights and obligations to a related company, or to a purchaser of our business or assets, provided the assignee agrees to be bound by these Terms; we will notify you if we do.

19.4 Events Beyond Our Control

Neither party is liable for a failure or delay in performing its obligations (other than an obligation to pay money) caused by something beyond its reasonable control, including natural disaster, fire, flood, pandemic, industrial action, failure of a telecommunications or cloud provider, or government action. The affected party must tell the other as soon as practicable and use reasonable efforts to resume performance.

19.5 Notices

We give you notice by email to the address on your account, or by a prominent notice in the Service. It is your responsibility to keep that email address current. You give us notice by email to legal@horsify.com.au, or in writing to Horsify Pty Ltd, 3711 Goodwood Road, Elliott QLD 4670, Australia. Notice by email takes effect when sent, unless the sender receives a delivery failure.

19.6 Waiver

If we do not enforce a right under these Terms straight away, that does not waive the right or prevent us from enforcing it later.

20. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Company Name: Horsify Pty Ltd
• ACN: 693 058 383
• ABN: 63 693 058 383
• Registered address: 3711 Goodwood Road, Elliott QLD 4670, Australia
• Email: hello@horsify.com.au
• Legal inquiries: legal@horsify.com.au
• Website: https://www.horsify.com.au

The Horsify logo is a registered trade mark of Horsify Pty Ltd (Australian trade mark no. 2604905). The Horsify name and other Horsify marks are trade marks of Horsify Pty Ltd.